Privacy Policy

Xyntalix IT Hub Private Limited (“Xyntalix IT Hub”, “we”, “us”, or “our”) operates the website https://www.xyntalixit-hub.com (the “Website”), which serves as an online platform for men’s and women’s clothing and fashion products. We are committed to protecting your privacy and safeguarding your personal information when you access or use our services.

This Privacy Policy explains how we collect, use, process, disclose, and protect personal information. It also outlines your rights as an information provider and the mechanisms available for data deletion, grievance redressal, and data security.

By using the Website, you agree to the practices described in this Privacy Policy.

COLLECTION OF PERSONAL INFORMATION

We collect personal information in order to provide you with a smooth and personalized shopping experience. This information may be collected directly from you when you interact with the Website (such as when creating an account, placing orders, subscribing to newsletters, or contacting customer support), and automatically when you use the Website.

  1. Information You Provide Directly
  • Full name
  • Email address
  • Mobile phone number
  • Billing and shipping addresses
  • Login and account credentials
  • Order details and preferences
  • Payment verification data (processed securely through third parties)
  1. Information Collected Automatically

When you interact with the Website, certain technical information may be collected automatically, such as:

  • IP address
  • Device information
  • Browser type and settings
  • Pages visited and duration
  • Clicks and navigation paths
  • Cookies and usage data

This information helps us improve user experience, personalize services, and secure the Website.

USE AND PROCESSING OF PERSONAL INFORMATION

We use your personal information to operate and improve our services:

  1. Order Fulfillment and Services: Your data is used to process orders, manage deliveries, issue refunds or returns, and provide customer service.
  2. Communication: We use your email address and phone number to send order confirmations, delivery updates, notifications, and, where you have consented, promotional messages.
  3. Website Improvement and Personalization: We analyze user behavior to optimize site performance, recommend relevant products, and enhance your shopping experience.
  4. Legal and Security Purposes: To comply with applicable laws, prevent fraud, protect our rights, and ensure secure transactions.

Your information is processed only for legitimate and lawful purposes and is not used for unauthorized profiling or data sharing.

DISCLOSURE OF PERSONAL INFORMATION

We do not sell, rent, lease, or trade your personal information to third parties for marketing purposes.

Personal information may be shared under the following circumstances:

Service Providers

We share necessary data with trusted third parties who help us provide essential services such as:

  • Payment gateways
  • Delivery and logistics partners
  • IT and hosting providers
  • Customer communication systems

These service providers are obligated to keep your information secure and only use it for the purposes we specify.

Legal Requirements

We may disclose personal information to government authorities, regulators, or law enforcement when required by law, to comply with legal processes, or to protect the rights, property, or safety of Xyntalix IT Hub Private Limited, our users, or others.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.

INFORMATION PROVIDER’S RIGHTS

As a user of the Website, you have the following rights regarding your personal information:

  1. Right to Access: You may request details of the personal information we hold about you.
  2. Right to Correction: You may update or correct inaccurate or incomplete data.
  3. Right to Deletion: You can request deletion of your personal data, subject to applicable legal and regulatory retention requirements.
  4. Right to Restrict Processing: In certain cases, you may request that your personal data not be processed for specific purposes.
  5. Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time for future processing.

To exercise your rights, please contact us through the Grievance Redressal contact listed below.

SECURITY PRACTICES AND PROCEDURES

We implement reasonable technical, physical, and administrative safeguards to ensure the security of your personal information. These include:

  • Secure server environments with restricted access
  • Encrypted transmission of sensitive data
  • Regular security evaluations and threat monitoring
  • Access controls and user authentication

Despite best practices, no method of data transfer over the Internet or electronic storage is entirely risk-free. Therefore, we cannot guarantee absolute security.

PERSONAL DATA DELETION REQUESTS

You may request deletion of your personal information stored by Xyntalix IT Hub Private Limited. Upon receiving a valid deletion request, we will:

  • Verify your identity
  • Evaluate the request to determine if legal retention requirements apply
  • Delete the personal information from our systems if permitted

Certain data may be retained to complete transactions, resolve disputes, enforce agreements, and meet compliance obligations.

To request deletion, please email: support@xyntalixit-hub.com
Use the subject line: Personal Data Deletion Request

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies, pixel tags, and similar tracking technologies to enhance user experience and gather analytics. Cookies help us:

  • Recognize returning users
  • Maintain login sessions
  • Track product preferences and shopping behaviour
  • Analyze traffic and performance metrics

You can manage or disable cookies via your browser settings; however, this may affect certain features of the Website.

THIRD-PARTY LINKS AND EXTERNAL SERVICES

Our website may contain links to third-party websites (such as payment gateways, social media, or affiliate partners). Once you leave our Website, this Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

CHILDREN’S PRIVACY

The Website is intended for users who are at least 18 years old. We do not knowingly collect or maintain personal information from individuals under the age of 18. If we learn that information has been collected from a minor without proper consent, we will take steps to delete that information promptly.

CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Website functionality. Continued use of the Website after changes are made constitutes acceptance of the updated policy.

GRIEVANCE REDRESSAL

If you have questions, complaints, or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal data, you can contact our dedicated grievance officer:

Grievance Officer Details:

Gurdeep Singh
Email: support@xyntalixit-hub.com
Subject Line: Privacy Policy Grievance/Data Rights Inquiry

We aim to respond to all legitimate requests within 7–15 business days.